Have you faced a problem or grievance with a TAP Portugal product or service? It could be a TAP Portugal flight cancellation, a flight delay of more than three hours, loss or damage of luggage, or perhaps you found their customer service to be inadequate. If you’ve already lodged a complaint with TAP Portugal and received no resolution, our ‘airline’ complaint form is ready to help you further your complaint process.
Before making a complaint about TAP Portugal
Please note that to lodge a complaint against TAP Portugal, you must have voiced your issue directly to TAP Portugal’s customer service first, ideally in writing.
You should either have received a final written response, often termed as a ‘deadlock letter’, or given TAP Portugal an eight-week window to respond to your complaint. AviationADR is designed to manage unresolved complaints.
What TAP Portugal complaints can we deal with?
We help passengers with all types of TAP Portugal complaints, specifically those linked to any TAP Portugal flight slated to depart from or arrive at a Portuguese airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.