TAP Portugal Complaints – How to complain about a TAP Portugal flight?

Make sure to check our Complaints Process guide on AviationADR’s site for a comprehensive list of steps & what to do in order to submit your complaint to our Alternative Dispute Resolution scheme.

Have you faced a problem or grievance with a TAP Portugal product or service? It could be a TAP Portugal flight cancellation, a flight delay of more than three hours, loss or damage of luggage, or perhaps you found their customer service to be inadequate.

If you’ve already lodged a complaint with TAP Portugal and received no resolution, our dedicated AviationADR scheme is here to help you further your complaint process.

Before making a complaint about TAP Portugal

Please note that to lodge a complaint against TAP Portugal, you must have voiced your issue directly to TAP Portugal’s customer service first, ideally in writing.

You should either have received a final written response, often termed as a ‘deadlock letter’, or given TAP Portugal an eight-week window to respond to your complaint.

AviationADR is designed to manage unresolved complaints.

What TAP Portugal complaints can we deal with?

We help passengers with all types of TAP Portugal complaints, specifically those linked to any TAP Portugal flight slated to depart from or arrive at a Portuguese airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

BY TELEPHONE

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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