Have you experienced an unsatisfactory situation with South African Airways’ service or flight? It could be a South African Airways flight cancellation, an unexpected delay lasting over three hours, damage or loss of luggage, or perhaps a poor customer service experience. If you’ve already lodged a complaint to South African Airways without resolution, our easy ‘airline’ complaint form is your next step forward in the complaint process.
Before making a complaint about South African Airways
Remember, to be eligible for lodging a complaint against South African Airways, you must have initially brought your issue directly to South African Airways’ customer service in writing.
You should either have received a final written response, often referred to as a ‘deadlock letter’, or given South African Airways an eight-week period to respond to your complaint. AviationADR only handles unresolved complaints.
What South African Airways complaints can we deal with?
We are here to assist passengers with all South African Airways complaints, allowing any issues related to a South African Airways flight departing from or landing at a South African airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.