You may have a problem or dispute with a Royal Brunei Airlines product or service i.e. the flight was delayed for more than 3 hours or cancelled, loss or damage of luggage or the service you received was unsatisfactory. If this is the case, and you have already complained to Royal Brunei Airlines, you can use our ‘airline’ complaint form to get your complaint process started.
Before making a complaint about Royal Brunei Airlines
Please note that to be eligible to make a complaint against Royal Brunei Airlines, you must have already complained to Royal Brunei Airlines directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Royal Brunei Airlines eight (8) weeks to respond to your dispute. Aviation Dispute Resolution can only deal with unresolved complaints.
What Royal Brunei Airlines complaints can we deal with?
The airline sector covers complaints against any Royal Brunei Airlines flight where the flight in question arrived or departed from a UK airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to:
- Cancelled flights
- Delayed flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
For more information on what we can deal with and how to start your complaint, please click here.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.