Royal Brunei Airlines Complaints – How to complain about a Royal Brunei Airlines flight?

To see a comprehensive list of steps, you should make sure to check our Complaints Process guide on AviationADR’s site.

However, here is a quick fly-by summary of how you can resolve your Royal Brunei complaint with our AviationADR Alternative Dispute Resolution scheme!

The Royal Brunei Airlines ADR Process

1. You complain to Royal Brunei Airlines directly in writing and give them 8 weeks to respond
2. If you were left unsatisfied with Royal Brunei Airlines’s response, and want to push for a resolution (such as compensation), you fill out the AviationADR Complaint Form
   → This can be done Online, by Post, or by giving us a call! See AviationADR’s Contact Details
   
   
3. After you’ve filled out and submitted the form to AviationADR, Royal Brunei Airlines gets 28 days to reply to your complaint: they can either settle, or challenge it
4. AviationADR establishes a Complete Complaint File, and a specialist Adjudicator reaches a decision on your case within 60 days of this date

That’s it! In it’s simplest form: all you need to do is submit your Royal Brunei Airlines complaint to us, and we handle the rest. 

Have you faced a challenge or issue with a Royal Brunei product or service? Perhaps you experienced a Royal Brunei flight cancellation, a delay stretching over three hours, or mishandling of luggage. Or perhaps it was simply a matter of disappointing customer service.

If you’ve already filed a complaint to Royal Brunei without any resolution, our dedicated AviationADR scheme is here to initiate your complaint process swiftly.

Before making a complaint about Royal Brunei Airlines

Reminder: to lodge a complaint against Royal Brunei, it’s necessary that you should have already brought up the issue directly with Royal Brunei’s customer service in written form.

You are expected to have received a final written response, also known as a ‘deadlock letter’, from Royal Brunei or to have given Royal Brunei an eight-week window to address your complaint.

AviationADR is specially equipped to deal with complaints that remain unresolved.

What Royal Brunei Airlines complaints can we deal with?

We handle all forms of Royal Brunei complaints, including references to any Royal Brunei flight scheduled to land or depart from a Bruneian airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Cancelled flights
• Delayed flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

For more information on what we can deal with and how to start your complaint, please click here. 

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

By Telephone

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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