Have you faced a challenge or issue with a Royal Brunei product or service? Perhaps you experienced a Royal Brunei flight cancellation, a delay stretching over three hours, or mishandling of luggage. Or perhaps it was simply a matter of disappointing customer service. If you’ve already filed a complaint to Royal Brunei without any resolution, our specialized ‘airline’ complaint form is ready to initiate your complaint process.
Before making a complaint about Royal Brunei Airlines
Reminder: to lodge a complaint against Royal Brunei, it’s necessary that you should have already brought up the issue directly with Royal Brunei’s customer service in written form.
You are expected to have received a final written response, also known as a ‘deadlock letter’, from Royal Brunei or to have given Royal Brunei an eight-week window to address your complaint. AviationADR is specially equipped to deal with complaints that remain unresolved.
What Royal Brunei Airlines complaints can we deal with?
We handle all forms of Royal Brunei complaints, including references to any Royal Brunei flight scheduled to land or depart from a Bruneian airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to:
- Cancelled flights
- Delayed flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
For more information on what we can deal with and how to start your complaint, please click here.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.