EGYPTAIR Complaints – How to complain about an EGYPTAIR flight?

Before making a complaint about EGYPTAIR

Take note that to file a complaint against EgyptAir, you must have initially voiced your concern directly to EgyptAir’s customer service. This complaint must have been lodged in writing.

Following this, you should either have received a final written response, also known as a ‘deadlock letter’, or given EgyptAir an eight-week window to respond to your grievance. AviationADR is on hand to help with complaints still awaiting resolution.

What EGYPTAIR complaints can we deal with?

We assist with all types of EgyptAir complaints, accommodating any issue related to an EgyptAir flight that was scheduled to either land or leave from an Egyptian airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

BY POST

You can download our paper complaint form here and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.

BY TELEPHONE

You can telephone us on 0203 540 8063.