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EGYPTAIR Complaints – How to complain about an EGYPTAIR flight?

Have you experienced an issue with an EgyptAir product or service? It could be an EgyptAir flight cancellation, a delay that ran for more than three hours, damaged or lost luggage, or perhaps the service was not up to your expectations. If you’ve already lodged a complaint with EgyptAir and it remains unresolved, our will help to get your complaint process underway.

Before making a complaint about EGYPTAIR

Take note that to file a complaint against EgyptAir, you must have initially voiced your concern directly to EgyptAir’s customer service. This complaint must have been lodged in writing.

Following this, you should either have received a final written response, also known as a ‘deadlock letter’, or given EgyptAir an eight-week window to respond to your grievance. AviationADR is on hand to help with complaints still awaiting resolution.

What EGYPTAIR complaints can we deal with?

We assist with all types of EgyptAir complaints, accommodating any issue related to an EgyptAir flight that was scheduled to either land or leave from an Egyptian airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form here and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.

BY TELEPHONE

You can telephone us on 0203 540 8063.

For more information about AirlineADR, please view our FAQ page.

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