EasyJet Complaints – How to complain about an EasyJet flight?

See our Complaints Process guide on AviationADR’s site for the steps & what to do in order to submit your Air Astana complaint to our scheme.

Not everyone has a perfect experience with their flight services, and this applies to EasyJet as well. Did you experience an EasyJet flight cancellation or face a delay of more than three hours? Maybe you’ve had issues with lost or damaged luggage? Or perhaps the customer service was dissatisfactory?

If this is the case, and you have already complained to EasyJet, our dedicated AviationADR scheme is here to initiate your complaint process swiftly.

You have every right to fight for your customer rights in the United Kingdom. Here’s a simple guide to help you navigate your way through the noise, complaint process, and ensure that you are not left feeling unheard.

Before Lodging Your easyJet Complaint

If you’ve experienced issues during your easyJet flight, there are some points to keep in mind. To be eligible for lodging a complaint against EasyJet, you must have already lodged a formal complaint with EasyJet’s customer services. This complaint can be made through their contact form and must be made in writing, online or via email.

Upon submitting your complaint, have you received a final written response? Sometimes known as a ‘deadlock letter,’ this document indicates that the airline is not willing to negotiate any further on your issue. Alternatively, have you given EasyJet eight weeks to respond to your complaint?

Only unresolved complaints can be processed through AviationADR.

Make sure you’ve read their terms and conditions before proceeding to contact them.

What EasyJet Flight complaints can we deal with?

With EasyJet, a few common reasons often lead to customers seeking special assistance. These complaints often relate to easyJet flights gone wrong, such as delays or lost luggage. But, we can deal with a wide array of complaints. Our service covers complaints against any EasyJet flight that was scheduled to land or depart from a United Kingdom airport.

AviationADR can now deal with all easyJet claims within Europe* (Gibraltar to UK not included)

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Cancellation
• Delay
• Denied Boarding
• Diverted Flight
• Downgraded Flight
• Right to Care for PRM/ Unaccompanied Children
• PRM
• Refusal to accept Reservation
• Refuse to Embark passenger
• Pre-notification not reordered
• Staff Attitude/ Behaviour
• Information concerning a Flight
• Transport of Mobility Equipment
• Seating
• Seating of Accompany PRM
• Assistance Dogs
• Moving to Onboard Toilet
• Damage or Lost Mobility Equipment
• Medical Issue
• Missed Connection
• Tickets & Fares
• In-Flight Facilities and Services
• Damage/Lost/Delayed/Stolen Baggage
• Cabin Baggage
• Safety
• Booking Issues
• Complaint Process
• Schedule Change

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

BY TELEPHONE

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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