Complaints Air Canada – How to complain about an Air Canada flight?

To see a comprehensive list of steps, you should make sure to check our Complaints Process guide on AviationADR’s site.

However, here is a quick fly-by summary of how you can resolve your Air Canada complaint with our AviationADR Alternative Dispute Resolution scheme!

The Air Canada ADR Process

1. You complain to Air Canada directly in writing and give them 8 weeks to respond
2. If you were left unsatisfied with Air Canada’s response, and want to push for a resolution (such as compensation), you fill out the AviationADR Complaint Form
   → This can be done Online, by Post, or by giving us a call! See AviationADR’s Contact Details
   
   
3. After you’ve filled out and submitted the form to AviationADR, Air Canada gets 28 days to reply to your complaint: they can either settle, or challenge it
4. AviationADR establishes a Complete Complaint File, and a specialist Adjudicator reaches a decision on your case within 60 days of this date

That’s it! In it’s simplest form: all you need to do is submit your Air Canada complaint to us, and we handle the rest. 

Perhaps you’ve had an unsatisfactory experience with an Air Canada product or service. Maybe it was an unexpected delay for more than three hours, an Air Canada flight cancellation, lost or damaged luggage, or you found their customer service lacking.

If you’ve already filed a complaint with Air Canada and received no resolution, our dedicated AviationADR scheme is here to initiate your complaint process swiftly.

Before making a complaint about Air Canada

Take note that to lodge a complaint against Air Canada, you need to have addressed the issue directly to Air Canada, ideally in writing. You should have received a final written response, sometimes known as a ‘deadlock letter’, or allowed Air Canada a span of eight weeks to respond.

AviationADR steps in to help you only when your complaints remain unresolved.

Make sure you’re aware of Air Canada’s customer relations policy and its terms before moving forward.

What Air Canada complaints can we deal with?

Our scope covers all Air Canada complaints, accepting issues related to any Air Canada flight destined for or departing from a Danish, French, Spanish, Italian, UK or German airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

By Telephone

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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