Perhaps you’ve had an unsatisfactory experience with an Air Canada product or service. Maybe it was an unexpected delay for more than three hours, an Air Canada flight cancellation, lost or damaged luggage, or you found their customer service lacking. If you’ve already filed a complaint to Air Canada and received no resolution, our dedicated ‘airline’ complaint form initiates your complaint process swiftly.
Take note that to lodge a complaint against Air Canada, you need to have addressed the issue directly to Air Canada, ideally in writing. You should have received a final written response, sometimes known as a ‘deadlock letter’, or allowed Air Canada a span of eight weeks to respond.
AviationADR steps in to help you only when your complaints remain unresolved. Make sure you’re aware of Air Canada’s customer relations policy and its terms before moving forward.
Our scope covers all Air Canada complaints, accepting issues related to any Air Canada flight destined for or departing from a Danish, French, Spanish, Italian, UK or German airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to:
To contact Air Canada directly, make sure you have your flight number handy and use the provided contact information, typically an email address, or a phone number.
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
.
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
For more information about AviationADR, please view our FAQ page.
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