Have you encountered an issue or dispute with a Turkish Airlines product or service? It could be a Turkish Airlines flight cancellation, a flight delay of more than three hours, mishandling of luggage, or merely unsatisfactory customer service. If you’ve already lodged a complaint with Turkish Airlines without securing any resolution, our user-friendly ‘airline’ complaint form can expedite your complaint process.
Before making a complaint about Turkish Airlines
To file a complaint about Turkish Airlines, note that you must have already conveyed the issue directly to Turkish Airlines’ customer service in writing.
You should have received a final written response from Turkish Airlines, often known as a ‘deadlock letter’, or allowed Turkish Airlines an eight-week period to respond to your dispute. AviationADR is dedicated to handling complaints that remain unresolved.
What Turkish Airlines complaints can we deal with?
We handle complaints regarding Turkish Airlines, acknowledging issues pertaining to any Turkish Airlines flight destined for or departing from a Turkish airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.