Turkish Airlines Complaints – How to complain about a Turkish Airlines flight?

Make sure to check our Complaints Process guide on AviationADR’s site for a comprehensive list of steps & what to do in order to submit your complaint to our Alternative Dispute Resolution scheme.

Have you encountered an issue or dispute with a Turkish Airlines product or service? It could be a Turkish Airlines flight cancellation, a flight delay of more than 3 hours, mishandling of luggage, or merely unsatisfactory customer service.

If you’ve already lodged a complaint with Turkish Airlines without securing any resolution, our dedicated AviationADR scheme is here to initiate your complaint process swiftly.

Please note Anadolu Jet/AJet is NOT a member of our Scheme and we are not able to handle claims for flights on which Anadolu Jet/AJet was the operating carrier.

Before making a complaint about Turkish Airlines

To file a complaint about Turkish Airlines, note that you must have already conveyed the issue directly to Turkish Airlines’ customer service in writing.

You should have received a final written response from Turkish Airlines, often known as a ‘deadlock letter’, or allowed Turkish Airlines an eight-week period to respond to your dispute.

AviationADR is dedicated to handling complaints that remain unresolved.

What Turkish Airlines complaints can we deal with?

We handle complaints regarding Turkish Airlines, acknowledging issues pertaining to any Turkish Airlines flight destined for or departing from a Turkish airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

BY TELEPHONE

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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