Ryanair Complaints – How to complain about a Ryanair flight?

To see a comprehensive list of steps, you should make sure to check our Complaints Process guide on AviationADR’s site.

However, here is a quick fly-by summary of how you can escalate your Ryanair complaint with our AviationADR Alternative Dispute Resolution scheme!

The Ryanair ADR Process

1. You complain to Ryanair in writing and wait 8 weeks for a response
2. If you were left unsatisfied, and want to escalate matters, you fill out the AviationADR Complaint Form
   → This can be done Online, by Post, or by giving us a call! See AviationADR’s Contact Details
   
   
3. After you’ve filled out and submitted the form to AviationADR, Ryanair receives 28 days to reply to your complaint: they can either settle, or challenge it
4. AviationADR establishes a Complete Complaint File, and a specialist Adjudicator reaches a decision on your case within 60 days of this date

That’s it! In it’s simplest form: all you need to do is submit your Ryanair complaint to us, and we handle the rest. 

Do you have an issue with a RyanAir product or service? It could revolve around a RyanAir flight cancellation, a delay of more than three hours, or a case of misplaced or damaged luggage. Or it could simply be an encounter with unsatisfactory customer service.

If you’ve already lodged a complaint with Ryanair sans any resolution, our dedicated AviationADR scheme is here to initiate your complaint process swiftly.

What to do if your Ryanair flight is cancelled or delayed?

If this is the case, and you have already complained to the airline, you can use our ‘airline’ complaint form to get your complaint process started. Please note to lodge a claim against Ryanair, the flight must have either departed from, or arrived in, Spain.

Before making a complaint

Take note: to be eligible to file a complaint, you should have already submitted your issue directly to RyanAir’s customer service in writing.

You should have already received a final written response (often referred to as a ‘deadlock letter’) from RyanAir or have given RyanAir 8 weeks to respond to your complaint.

AviationADR is geared to handle complaints that remain unresolved.

Which complaints does the airline sector cover?

The airline sector covers complaints against any Ryanair flight where the flight in question arrived or departed (or was due to arrive/depart) from a Spanish Airport.

What complaints can AviationADR deal with?

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Cancelled flights
• Delayed flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Always ensure you’re aware of Ryanair’s privacy policy to understand its commitment to customer data privacy before advancing your complaint.

Remember, Ryanair’s privacy policy provides you with information about how they handle sensitive information and respect your privacy. This makes it essential reading before you proceed with your complaint.

As a passenger, you have rights, and we’re here to ensure they’re upheld. Our aim is to mediate between you and the airline to resolve the issue effectively and efficiently. Your satisfaction is our ultimate goal.

• Ryanair flight delay compensation amounts

• What to do if an airline cancels your flight at home or abroad

How to make a complaint?

You can make a complaint online, by filling out a paper form, or by telephone. Please visit the AviationADR website for more info.

Start A Complaint on our Site

For more information about AviationADR, please view our FAQ page.

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