How to complain about a Delta Airlines flight?

Make sure to check our Complaints Process guide on AviationADR’s site for a comprehensive list of steps & what to do in order to submit your complaint to our Alternative Dispute Resolution scheme.

Ever stumbled upon an issue within Delta Airlines’ services or products? Maybe you’ve been hit with a Delta Airlines flight cancellation, a delay longer than three hours, or a reckless handling of your luggage? Perhaps the service you received was unacceptable.

If you’ve already put forth a complaint to Delta without any resolution, our dedicated AviationADR scheme is here to initiate your complaint process swiftly.

Before making a complaint about Delta

Remember that to lodge a complaint against Delta Airlines, you must have already directed your grievance to Delta Airlines’ customer service in writing.

You should have either received a final written response, also dubbed a ‘deadlock letter’, or given Delta Airlines an eight-week timespan to respond to your complaint.

AviationADR specialises in dealing with unresolved complaints.

What Delta complaints can we deal with?

We cover all types of Delta Airlines complaints, accommodating cases related to any Delta Airlines flight scheduled to land or depart from a US airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Cancelled flights
• Delayed flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Ways to make your Delta Airlines complaint

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

BY TELEPHONE

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

Curious about your Flight Rights?

We’re posting weekly consumer tips and tricks on our social media channels! Follow us below:

• YouTube
• Instagram
• Facebook