CDRL
How to claim Asiana Airlines flight delay compensation?
You might have rights under UK or EU law when it comes to flight delay compensation.
This page will give you the details on how you can claim flight delay compensation for an Asiana Airlines flight using our FREE AviationADR scheme.
Before making a Asiana Airlines flight delay compensation claim, you first need to know what you are entitled to. The list of compensation amounts are highlighted here so please check this before making your delayed Asiana Airlines flight compensation complaint.
AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.
How to claim Asiana Airlines flight delay compensation?
You might have rights under EU law when it comes to flight delay compensation. This page will give you the details on how you can claim flight delay compensation for an Asiana Airlines flight.
Before making a Asiana Airlines flight delay compensation claim, you first need to know what you are entitled to. The list of compensation amounts are highlighted here so please check this before making your delayed Asiana Airlines flight compensation complaint.
Have you already complained to Asiana Airlines?
Please note that to be eligible to make a flight delay complaint against Asiana Airlines, you must have already complained to Asiana Airlines directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Asiana Airlines eight (8) weeks to respond to your flight delay compensation dispute.
PLEASE NOTE: AviationADR can only deal with unresolved complaints.
Which complaints does the airline sector cover?
The airline sector covers complaints against any Asiana Airlines flight where the flight in question was due to depart from a UK airport.
How to make a flight delay complaint?
You should make sure to check our Complaints Process guide.
You can make a flight delay complaint against Asiana Airlines online, by filling out a paper version which can be downloaded from our site, or by telephone.
For more information about AviationADR, please view our FAQ page.
Curious about your Flight Rights?Contact Methods
Filing a complaint about a Trader
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By Post
You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:
Unit 5, Homelands
Higher Union Road
Kingsbridge
TQ7 1EQ -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to the relevant scheme site’s homepage and click on:
START A COMPLAINT
Browse our ADR schemes on Who Are You Complaining About?
Contacting us for all Other Reasons
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Online Contact Centre
Please see our Online Ticketing System:
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By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
Call-back requests may be made for Reasonable Adjustments.
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Press Enquiries
You can submit an enquiry below:
Please select the following as your topic on the form:
‘I have a Press or PR enquiry’
