How to claim flight delay compensation for a Turkish Airlines flight?

You might have rights under EU law when it comes to flight delay compensation. This page will give you the details on how you can claim flight delay compensation for a Turkish Airlines flight.

Before making a claim for compensation on a delayed Turkish Airlines flight, you first need to know what you are entitled to. The list of compensation amounts are highlighted here so please check this before making your delayed Turkish Airlines flight compensation complaint.

Have you already complained to Turkish Airlines?

You must raise your complaint with the airline first. 

Please note that to be eligible to make a flight delay complaint against Turkish Airlines, you must have already complained to Turkish Airlines directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Turkish Airlines eight (8) weeks to respond to your flight delay compensation dispute.

PLEASE NOTE: AviationADR can only deal with unresolved complaints.

Which complaints does the airline sector cover?

The airline sector covers complaints against any Turkish Airlines flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.

To view which complaints we can deal with, click here

To see a comprehensive list of steps and how to complain, you should make sure to check our Complaints Process guide on AviationADR’s site.

However, here is a quick fly-by summary of how you can resolve your Turkish Airlines complaint with our AviationADR Alternative Dispute Resolution scheme!

The Turkish Airlines ADR Process

1. You complain to Turkish Airlines directly in writing and give them 8 weeks to respond
2. If you were left unsatisfied with Turkish Airlines’s response, and want to push for a resolution (such as compensation), you fill out the AviationADR Complaint Form
   → This can be done Online, by Post, or by giving us a call! See AviationADR’s Contact Details
   
   
3. After you’ve filled out and submitted the form to AviationADR, Turkish Airlines gets 28 days to reply to your complaint: they can either settle, or challenge it
4. AviationADR establishes a Complete Complaint File, and a specialist Adjudicator reaches a decision on your case within 60 days of this date

That’s it! In it’s simplest form: all you need to do is submit your Turkish Airlines complaint to us, and we handle the rest. 

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form here and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. 

Start A Complaint on our Site

BY TELEPHONE

You can telephone us on 0203 540 8063.

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