CDRL

How to claim flight delay compensation for a Royal Brunei flight?

You might have rights under UK or EU law when it comes to flight delay compensation.

This page will give you the details on how you can claim flight delay compensation for a Royal Brunei Airlines flight using our FREE AviationADR scheme.

Before making a claim for compensation on a delayed Royal Brunei flight, you first need to know what you are entitled to. The list of compensation amounts are highlighted here so please check this before making your delayed Royal Brunei flight compensation complaint.

AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.

Start A Complaint on our Site

Royal Brunei Airlines

How to claim flight delay compensation for a Royal Brunei flight?

You might have rights under EU law when it comes to flight delay compensation. This page will give you the details on how you can claim flight delay compensation for a Royal Brunei flight.

Have you already complained to Royal Brunei?

Please note that to be eligible to make a flight delay complaint against Royal Brunei, you must have already complained to Royal Brunei directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Royal Brunei eight (8) weeks to respond to your flight delay compensation dispute.

PLEASE NOTE: AviationADR can only deal with unresolved complaints.

Which complaints does the airline sector cover?

The airline sector covers complaints against any Royal Brunei flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.

How to make a Royal Brunei flight delay complaint?

You can bring your Royal Brunei Complaint to AviationADR via our Online Portal, by Post, or by Telephone.

To see a comprehensive list of steps to follow when filing a complaint with AviationADR, you should make sure to check the Complaints Process guide on our site.

However, here is a quick fly-by summary of how you can resolve your Royal Brunei complaint with our AviationADR Alternative Dispute Resolution scheme!

The Royal Brunei ADR Process

You complain to Royal Brunei Airlines directly in writing and allow them an 8-week response window
If you were left unsatisfied with their reply, and want to escalate the complaint, you fill out the AviationADR Complaint Form
→ This can be done Online, by Post, or by giving us a call! See AviationADR’s Contact Details
After you’ve filled out and submitted the form to AviationADR, Royal Brunei Airlines will receive 28 days to reply to your complaint: they can either settle, or challenge it
AviationADR establishes a Complete Complaint File, and a specialist Adjudicator reaches a decision on your case within 60 days of this date

That’s it! In it’s simplest form: all you need to do is submit your complaint to us, and we handle the rest.

Curious about your Flight Rights?

We’re posting weekly consumer tips and tricks on our social media channels! Follow us below:

Filing a complaint about a Trader

By Post

You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:

Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to the relevant scheme site’s homepage and click on:

START A COMPLAINT

Browse our ADR schemes on Who Are You Complaining About?

Contacting us for all Other Reasons

Online Contact Centre

Please see our Online Ticketing System:

> Customer Support
By Telephone

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

Call-back requests may be made for Reasonable Adjustments.