CDRL
How to claim Air Canada flight delay compensation?
If you’ve experienced an Air Canada flight delay and have submitted a complaint, but been left unsatisfied by their response (or lack thereof), you can escalate for FREE with our AviationADR scheme – no need to go to court!
AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.
This page will give you details on how you can claim Air Canada flight delay compensation, and how to use AviationADR to do this.
How to claim Air Canada flight delay compensation?
Before making a claim for compensation on a delayed Air Canada flight, you first need to know what you are entitled to. The list of compensation amounts are highlighted here so please check this before making your delayed Air Canada flight compensation complaint.
Have you already complained to Air Canada?
Please note that to be eligible to make a flight delay complaint against Air Canada, you must have already complained to Air Canada directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Air Canada eight (8) weeks to respond to your flight delay compensation dispute.
After having given Air Canada 8 weeks to respond, you can escalate your complaint with AviationADR if they’ve left you unsatisfied!
PLEASE NOTE: AviationADR can only deal with unresolved complaints.
Which complaints does the airline sector cover?
The airline sector covers complaints against any Air Canada flight, including flights that either: departed from a UK airport, or had departure/arrival endpoints in France, Denmark, Spain, or Italy.
How to make a complaint?
To see a comprehensive list of steps, you should make sure to check our Complaints Process guide on AviationADR’s site.
However, here is a quick fly-by summary of how you can resolve your Air Canada complaint with our AviationADR Alternative Dispute Resolution scheme!
The Air Canada ADR Process
- You complain to Air Canada directly in writing and give them 8 weeks to respond
- If you were left unsatisfied with Air Canada’s response, and want to push for a resolution (such as compensation), you fill out the AviationADR Complaint Form
→ This can be done Online, by Post, or by giving us a call! See AviationADR’s Contact Details
- After you’ve filled out and submitted the form to AviationADR, Air Canada will be given 28 days to reply to your complaint: they can either settle, or challenge it
- AviationADR establishes a Complete Complaint File, and a specialist Adjudicator reaches a decision on your case within 60 days of this date
That’s it! In it’s simplest form: all you need to do is submit your Air Canada complaint to us, and we handle the rest.
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Contact Methods
Filing a complaint about a Trader
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By Post
You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:
Unit 5, Homelands
Higher Union Road
Kingsbridge, Devon
TQ7 1EQ -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to the relevant scheme site’s homepage and click on:
START A COMPLAINT
Browse our ADR schemes on Who Are You Complaining About?
Contacting us for all Other Reasons
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Online Contact Centre
Please see our Online Ticketing System:
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By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
Call-back requests may be made for Reasonable Adjustments.
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Press Enquiries
You can submit an enquiry below:
Please select the following as your topic on the form:
‘I have a Press or PR enquiry’
