How to make a baggage complaint
If your luggage has been lost, damaged or delayed, here’s a quick guide on what you can do and how to start your baggage complaint.
If you notice an issue with your luggage:
You must report the fact that your luggage has been lost, delayed or damaged at the airport and keep a copy of the Property Irregularity Report which staff of the airline will complete.
To make a claim you must then contact the airline in writing:
- Within seven days for lost or stolen items, or damaged baggage
You will have to demonstrate that your bag and its contents were worth the amount you are claiming by using receipts, credit card records or any other proof of value. Airlines also do not allow for “new for old” replacement when considering the value of your claim. They will look at the value of the item based on its age when lost.
- Within 21 days for delayed bags from receiving the delayed bag