AVIATION ADR UPDATE ON RYANAIR CLAIMS
Following the announcement made by the Civil Aviation Authority today that it is taking enforcement action against Ryanair (a copy of which is recited below) AviationADR would like to clarify the following important points for Ryanair passengers who currently have a live complaint being processed by the AviationADR scheme:
- AviationADR ceased accepting new Ryanair passenger claims as at Friday 30th November 2018. However, existing claims already being processed are unaffected and will be finalised. In this respect, Ryanair has always fully engaged with AviationADR and has followed all previous decisions reached. AviationADR is therefore confident that Ryanair will continue to honour all compensation payments that are awarded by AviationADR in relation to non-internal strike cases.
- Passengers who have lodged a claim with AviationADR in relation to a flight cancellation caused by the internal strikes have been advised by the CAA that their claim will now be on hold pending the outcome of the enforcement action it is taking against Ryanair.
Civil Aviation Authority Statement – 5th December 2018
The UK Civil Aviation Authority has today started enforcement action against Ryanair, following the airline’s decision that financial compensation is not payable under European Commission Regulation 261/2004 for flight disruption resulting from industrial action by the airline’s staff this summer.
Ryanair passengers have made claims for compensation directly to the airline, but these have been rejected. Passengers have then been able to escalate their complaints to AviationADR, a body approved by the Civil Aviation Authority, to provide alternative dispute resolution for passenger complaints.
Ryanair has now informed the Civil Aviation Authority that it has terminated its agreement with AviationADR. As the Civil Aviation Authority said at the time of the industrial action, in its view, the strikes were not “extraordinary circumstances” and were not exempt, meaning consumers should be compensated in accordance with Regulation EC261/2004.
As a result of Ryanair’s action, passengers with an existing claim will now have to await the outcome of the Civil Aviation Authority’s enforcement action.
Passengers with outstanding strike-related compensation claims
Passengers who have made strike-related compensation claims via AviationADR are advised that these claims are currently on hold and will have to await the outcome of the Civil Aviation Authority’s enforcement action.
Passengers with new claims:
Passengers with new claims who are not satisfied with the outcome or who have not received a reply from the airline within eight weeks, should contact the Civil Aviation Authority’s Passenger Advice and Complaints Team (PACT): https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-the-CAA-can-help/